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PA / Admin asst
1 day ago

High
hire possibility

Category: Remote

Location: United Kingdom

Job type: Freelance

Source: www.peopleperhour.com

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I am looking for a freelance PA for 15-20 hours per week would it be possible to set up a call with you please? Kind regards Mark skills: personal assistant
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Customer Support Engineer
1 day ago

High
hire possibility

Budget: N/A

Location: Anywhere

Overall spent: N/A

Source: www.upwork.com

Clent's rating: N/A

Hourly rate: N/A

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***Currently only hiring in the GMT+4 to GMT+10 time zones*** Chili Piper is a B2B SaaS startup. Our product helps clients turn inbound leads into qualified meetings instantly helping revenue teams connect to buyers faster. Think Calendly. Except way better. Way more powerful. And with customers like RingCentral Airbnb Square Intuit Spotify Twilio and many other cool logos. We’re growing fast. And we don’t mean that in the cliche way. We are sitting on a fresh round of funding and are ready to take over the world (in the most civil and appropriate way possible of course). Job Description The goal of the Customer Support Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily so we’re leaning on you to identify and advocate for how we can keep improving the customer experience. What You'll Do Learn how Chili Piper works and why our customers use it Shadow colleagues learn best practices for what makes CP Customers successful Resolve customer questions in chat email and over zoom Master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals Juggle customer conversations while maintaining five-star customer service standards Work closely with customers and our product team to help ship changes that reduce the number of product-related questions Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying escalating and suggesting solutions in order to drive a successful outcome Be consistently hitting and exceeding your customer experience goals Browse through logs to find specific events Replicate behaviors or bugs Keep an eye on critical issues and alert the engineering team Who You Are Personable kind and you love helping customers Curious motivated and you love problem solving A team player. You are very comfortable asking for help and always ready to help others Qualifications What We're Looking For Experience with CSS/HTML/Javascript & REST API’s Experience with Support ticketing software (Zendesk Helpscout Intercom etc….) Experience with logs (AWS Google Cloud Graylog) General knowledge about APIs and endpoints Experience with JIRA 3+ years in software (SaaS) customer support Salesforce Admin Certified a plus Marketo Hubspot Pardot or Eloqua certified a plus Must be able to work in the GMT+4 to GMT+10 time zones Additional Skills Passion for Chili Piper Values of Help Innovate Have Fun Thrive in a fast pace environment with ability to prioritize and multi-task on the fly Resourcefulness creativity and strategic thinking for troubleshooting problems Self motivated and self-directed; Fast learner Strong English communication and documentation skills Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently Strong attention to detail and documentation Comfortable in supporting and working with global customers across many time zones
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Customer Support Engineer
1 day ago

High
hire possibility

Category: Remote

Location: Anywhere

Job type: Full-time

Source: weworkremotely.com

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***Currently only hiring in the GMT+4 to GMT+10 time zones*** Chili Piper is a B2B SaaS startup. Our product helps clients turn inbound leads into qualified meetings instantly helping revenue teams connect to buyers faster. Think Calendly. Except way better. Way more powerful. And with customers like RingCentral Airbnb Square Intuit Spotify Twilio and many other cool logos. We’re growing fast. And we don’t mean that in the cliche way. We are sitting on a fresh round of funding and are ready to take over the world (in the most civil and appropriate way possible of course). Job Description The goal of the Customer Support Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily so we’re leaning on you to identify and advocate for how we can keep improving the customer experience. What You'll Do Learn how Chili Piper works and why our customers use it Shadow colleagues learn best practices for what makes CP Customers successful Resolve customer questions in chat email and over zoom Master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals Juggle customer conversations while maintaining five-star customer service standards Work closely with customers and our product team to help ship changes that reduce the number of product-related questions Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying escalating and suggesting solutions in order to drive a successful outcome Be consistently hitting and exceeding your customer experience goals Browse through logs to find specific events Replicate behaviors or bugs Keep an eye on critical issues and alert the engineering team Who You Are Personable kind and you love helping customers Curious motivated and you love problem solving A team player. You are very comfortable asking for help and always ready to help others Qualifications What We're Looking For Experience with CSS/HTML/Javascript & REST API’s Experience with Support ticketing software (Zendesk Helpscout Intercom etc….) Experience with logs (AWS Google Cloud Graylog) General knowledge about APIs and endpoints Experience with JIRA 3+ years in software (SaaS) customer support Salesforce Admin Certified a plus Marketo Hubspot Pardot or Eloqua certified a plus Must be able to work in the GMT+4 to GMT+10 time zones Additional Skills Passion for Chili Piper Values of Help Innovate Have Fun Thrive in a fast pace environment with ability to prioritize and multi-task on the fly Resourcefulness creativity and strategic thinking for troubleshooting problems Self motivated and self-directed; Fast learner Strong English communication and documentation skills Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently Strong attention to detail and documentation Comfortable in supporting and working with global customers across many time zones
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Customer Service Admin
2 days ago

High
hire possibility

Category: Remote

Location: Las Vegas, NV, United States

Job type: Full-time

Source: talent.hubstaff.com

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We are small advertising sales and print company looking for someone with attention to detail to manage outbound customer service calls to our current customers while also providing some general admin assistance. Though sales are not part of this job sales experience would be a huge plus You: Punctual on-time and perfect attendance is a must. Pleasant clear and energetic phone voice. Job Responsibilities: Make and manage outbound customer service calls to our customers. Provide first-level customer support to our current customers should issues arise. Follow a set process and general phone script with accuracy and attention to detail. Take good notes and input those notes into our company computer system. Assist Sales Support Department in outbound calling to potential hotels to arrange lodging for our outside sales team. Assist other departments as needed with general admin work. Us: Small advertising sales & publishing company with print shop. The scheduled hours are 7:00 am to 3:30 pm PST Mon thru Fri but they could fluctuate a little. Thank you for your time and good luck in your job search Requirements: Availability: Full-time (40 hrs/wk) Languages: English skills: Admin, Cold Calling, Customer Service, Sales
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Answer incoming phone calls and Respond
2 days ago

High
hire possibility

Category: Remote

Location: Australia

Job type: Freelance

Source: www.guru.com

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We are seeking energetic and reliable professionals to join our team as Call Centre Representatives. The successful candidates will be responsible for answering incoming customer calls utilising company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Centre Representatives are often the first point of contact for customers’ product issues so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. skills: client issue resolution, customer service, phone support, correspondence management
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Client Success Manager
3 days ago

High
hire possibility

Category: Remote

Location: US

Job type: Full-time

Source: remotive.io

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ABOUT CLUBREADY Based in St. Louis ClubReady is a leader in providing club management software and professional services for the health fitness and personal training industry. The solution we provide is the only one that masters the complete fitness community experience linking owners with staff staff with customers and customers with all aspects of their club and fitness experience. We are a fast-paced environment we look for people that are ‘doers’ that will thrive in a setting that is collaborative fun and focused on the next phase of our growth. OVERVIEW If you love the fitness industry and are inspired to help studios and their members achieve their fitness and financial goals we want you to join our team. As Customer Success Manager on our Customer Success team you are responsible for providing a high level of support to our national customer base by phone live chat and support tickets in Zendesk. You will manager our second tier support team and also serve as an escalation point within the team and be the liaison between Customer Success and other internal teams. To be successful in this role you will be an enthusiastic problem solver. You will demonstrate empathy in writing and in tone of voice a focus on customer success and a willingness to get involved to help drive results and deliver positive customer outcomes. You will be a brand ambassador willing to go the extra mile to ensure complete customer satisfaction and represent ClubReady with integrity. LOCATION St. Louis candidates will work from our Chesterfield headquarters with the opportunity to work remotely. Remote applicants from elsewhere are welcome. RESPONSIBILITIES & DUTIES: Directly manage Sr. Support Specialists in St. Louis and work-from-home locations. Promote adherence to support center best practices. Work with peer managers and the Director of Customer Success to maintain consistency across teams with process and quality of support. Conduct regular 1:1 meetings with direct reports providing assistance as needed and constructive feedback to motivate your team to meet/exceed performance targets. Conduct regular performance reviews of all direct reports. Manage Tier 2 support metrics and workload including scheduling to ensure sufficient resources and a high standard of quality. Assist with hardware (PC scanning point-of-sale) procurement troubleshooting and remote setup when necessary. Manage team contributions to support documentation and guides. Recruit and hire top talent as the team and business scale. Ensure all Customer Success team activities lead to the best outcomes for our customers (contributing to our customer satisfaction rating) and internal teams. Analyze and propose improvements to existing processes and participate in appropriate communication training and oversight. Participate in long term customer support strategy with the Director Customer Success to meet future demands. Escalate necessary issues reported by customers to the proper team. Ensure all escalated support tickets contain necessary info and are properly formatted. Oversee new agent onboarding and continuing education. Act as a point of contact for ClubReady employees reporting issues or inquiring about reported issues. Coach and mentor agents on customer service problem solving and general product knowledge. Create macros and run incident response for critical incidents. Identify and execute process and system improvements to improve agent performance and efficiency. Availability to assist Customer Success agents with issues on chats tickets and phones. Ensure knowledge processes and strategies are documented and maintained. Other duties as assigned. YOUR QUALIFICATIONS : College degree preferred. 5+ years of customer support experience. Understanding of support center metrics and KPIs. Hands-on experience in a technical support capacity supporting web browsers Microsoft Windows networks computers scanners and point-of-sale equipment. Hands-on experience managing customer issues through a ticketing solution. Lead/management experience within a support similar environment. Experience with working with team members in different time zones. Proficient in process design documentation and communication. Experience with customer support tools (chat ticketing etc.) Experience with automation and bots for customer support processes. Fitness studio experience with ClubReady is a plus. Sound judgment and excellent problem-solving skills with the ability work with customers that are both technical and non-technical. Prior customer service experience in a SaaS (software-as-a-service) environment preferred but not required. Must be personable and enjoy working in a customer-facing role possessing the ability to build relationships with customers. Superb written and verbal communication skills and an ability to empathize with customers. Strong interpersonal skills to communicate effectively with any customer regardless of title and to work collaboratively with different teams. Ability to work well under pressure. Detail oriented. Flexibility to work irregular hours when required. Excellent multitasking and problem-solving skills. Team player driven by success and a willingness to demonstrate leadership.
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Customer Support Manager
3 days ago

High
hire possibility

Category: Remote

Location: Anywhere, Anywhere, Anywhere

Job type: Full-time

Source: remoteok.io

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#### Job Description This is a remote position. #### Location: Remote | Headquarter Hamburg ## LimeSurvey At LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg. You can find LimeSurvey in over 140 countries and 80+ languages: from local governments NGO’s and universities to students small business owners and public traded companies. We could use some help. If you’re looking for the next challenge in Customer Care you might have just found it. ## Customer care As Customer Care team member you need to obtain an in-dept knowledge of all our relevant products and memberships. You will handle inquiries via e-mail and chat in a customer focussed and solution oriented manner. You will handle a part of our inbound customer requests and tickets and take care of our customers once they are onboarded. You will further help us in building our customer success department by setting up our customer lifecycle and creating training material. ## This will be your arena: You will help and support our customers give advice and respond to diverse inquiries ranging from payment issues refunds cancelations and the creation of new orders Complex tickets these also need a solution Translate customer feedback into actionable insights Maintenance of our knowledge base manuals and translations Figure out whats next at our Customer Success department ## This is you: You care about your customers and strive for excellence Fluent in written and spoken form in English and either German or French Language skills in other languages could be an advantage Your a bit tech-minded as our product 'still' is You have a good sense of humor Worked for a Saas company before Experience with Customer Success Comfortable in a startup environment Can work autonomously ## What we offer The task ahead is varied interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote from home or in the office if your nearby. As well as an appropriate salary package based on cosed of living including: paid vacation local public holidays paid sick leave & parental leave employment & contractor options. Apply now and work remotely at LimeSurvey skills: saas, tech support, open source, customer lifecycle
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[HIRING] 18 Remote Jobs from Top Industries are Hiring Now!
5 days ago

High
hire possibility

Category: Remote

Location: Anywhere

Job type: Full-time

Source: www.reddit.com

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​ Jobs Industry Types Software Developer - Frontend IT Remote Conversation Designer Designer Remote Business Analyst BA Remote Murex BO/MXML/Integration developer IT Remote - Work in Malaysia Senior Murex FO Developer IT Remote - Work in Malaysia Engineering Manager - Reporting & Analytics IT Remote Customer Success Architect EU Customer Service Remote - Work in EU Collaboration Coach (EU) Customer Service Remote - Work in EU Enterprise Account Executive EU (German speaking) Sales Remote - Work in EU Sr. Product Designer Enterprise Admin Designer Remote Customer Experience Technical Specialist EU (Netherlands) Customer Service Remote - Work in Netherlands Customer Experience Technical Specialist EU (UK) Customer Service Remote - Work in UK Customer Experience Technical Specialist EU (Spain) Customer Service Remote - Work in Spain Customer Support Representative (Argentina) Customer Service Remote - Work in Argentina Customer Support Representative EU (UK) Customer Service Remote - Work in UK Customer Support Representative EU (Spain) Customer Service Remote - Work in Spain Cardano DCF Content Editor Content Remote Project Manager - Hydra Project Manager Remote - Work in EU There are many more jobs for you guys.
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Certified Nursing Assistant (Cna) - Sign On Bonus Available! - Remote
1 week ago

High
hire possibility

Category: Remote

Location: Anywhere

Job type: Full-time

Source: www.themuse.com

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About Carewell: Carewell is on a mission to improve the health and happiness of caregivers and their loved ones through personalized service compelling content and a simplified shopping experience. Our values are rooted in trust convenience and dependability with a bunch of fun thrown in for good measure. Family-founded and woman-led Modern Retail awarded us "Best Customer Service Experience " we ranked #8 on Fast Company’s prestigious “Most Innovative Companies in Retail” for 2021 ” and we took the top spot on InHerSight’s 2021 “20 Best Health Wellness and Fitness Companies to Work For.” Our company is full of proactive self-motivated service-minded go-getters. Making people feel better is what gets us out of bed in the morning. How about you? Our Opportunity: Carewell is looking for Certified Nursing Assistants (CNA's) to help and support family caregivers. We’re a close-knit team focused on empathy kindness and service. We love feedback new ideas and lifting each other up with frequent praise. But most of all we love family caregivers. In this role the bulk of your time will be spent on the phone with customers taking care of their needs and supporting them through their journey as a caregiver. We’re looking for you to enhance our customer experience using first-hand knowledge and experience as a personal caregiver. The ideal candidate is comfortable asking sensitive questions and diffusing tense situations makes an effort to communicate from a place of empathy and kindness and promotes happiness and positivity in every aspect of their life. You give and receive feedback often with an open mind see problems as opportunities to learn and grow and look for opportunities to enhance processes with the end goal of improving the customer experience. You enjoy working collaboratively with teammates and you are resourceful while working independently. Help support and care for our customers through quality conversations and customer service experiences Answer phones and assist customers with order placement reorders product questions and guidance returns and website navigation Ensure every customer feels valued and supported Build customer relationships based on trust kindness and reliability Recommend products that best serve our customers’ interests Practice active listening clarify information and diffuse tension for upset customers Participate in ongoing training and learning opportunities Utilize software databases scripts and tools appropriately Adhere to all company policies and procedures Hours: Fully remote -variable scheduling model Multiple shifts available Weekend work required- typically 1 weekend per month Part time (up to 32 hr/wk) and Full time (37-40 hr/wk) shifts available KPIs : No more than 35 mins a day of “unavailable time” off the phone Customer Satisfaction (CSAT) Average of at least 4.0 After Contact Work time average equal to or less than 3 minutes and 15 seconds Quality Assurance (QA) score average equal to or greater than 80% 400 contacts handled in a month's time What you’ll need: 2+ years recent experience as a Certified Nursing Assistant or degree in relevant field a plus Must possess a valid Certified Nursing Assistant license Proven history of strong service attitude (volunteer experience passion projects etc) Exceptional service skills including active listening written and verbal communication skills and a professional phone voice Proficiency with computer skills and strong typing skills Availability to work variable hours including nights weekends and holidays Reliable access to a private secure quiet workspace Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet Must be authorized to work in the United States Ability to complete 15 full days of training M-F 9AM-6PM ET Compensation: Starting wages are between $15 - $18 per hour based on experience and education Being a part of the Carewell family means: PTO (full time employees) Competitive compensation Health dental and vision insurance (full time employees) Employee discount Remote work Passionate mission-driven co-workers who are dedicated to improving caregivers’ lives Working for a fast-growing company with massive future potential. We’re doing great things and the world is noticing $500 sign on bonus for fluent Spanish-speaking employees $500 sign on bonus for valid Certified Nursing Assistant license Sign on bonuses are paid after 60 days of employment Carewell is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members
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Customer Success Specialist
2 weeks ago

High
hire possibility

Category: Remote

Location: U.S., OTHER, 0

Job type: Full-time

Source: problogger.com

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Do you have experience answering sales questions and managing data? Do you feel warm fuzzy and good inside when you get to help people? Do you secretly wish you could be a panda? If so we want to talk to you :) Anyone who has worked in digital marketing long enough knows: Finding high-quality content is a major pain in the butt. Panda Copy is a fully bootstrapped start-up helping change the way marketers and agencies request and buy all types of content. Our customers subscribe to our service for one flat monthly fee then request as many projects as they need throughout the month. It’s a win-win Here’s what you’ll be doing: Responding to customer messages to ensure everyone feels heard and valued Helping customers understand our plan options and pick the best fit for their needs Checking customer project requests to ensure we have all the information we need to create amazing content and reaching out to customers when we’re missing something Delivering completed content to our customers and scheduling revisions when needed Here’s who we’re looking for: YOU ARE LOCATED IN THE U.S. AND ARE A STRONG U.S. ENGLISH SPEAKER AND WRITER. Our customers require strong native English grammar and phrasing. You must be available from 12 PM to 4 PM GMT -5 (Eastern Time) Monday through Friday. You should be incredibly scrappy passionate and willing to go the extra mile with our team. We’re small and truly believe there is no “I” in team nor “me.” (Nice try ) You should be extremely independent — we all have better things to do than micromanage each other. You should have a natural intuition for finding better ways of doing things. We value transparency and are open to any and all feedback improvements and ideas. You should have experience providing excellent customer service and be a great communicator. You must be detail-oriented and good at taking notes. You need to be a Slack Google Docs Google Sheets and WordPress guru. We’re fully remote so you need to have a working computer with reliable internet access. Bonus Points: You have been part of a similar service in the past and are looking for something new and exciting You have worked in a sales role What’s in it for you: Hourly pay ($16-18 per hour) 20-30 hours per week You will not have to talk to people on the phone (you will be asked to attend our weekly virtual team meetings though) Consistent long-term employment with a team focused on helping each other grow Potential to advance within the company as we continue to scale A fun diverse and inclusive environment where you can meet and work with people from around the globe Weekends off and eight paid holidays throughout the year Work from anywhere that has a reliable internet connection
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PA / Admin asst
1 day ago

High
hire possibility

Category: Remote

Location: Anywhere

Job type: Freelance

Source: www.peopleperhour.com

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I am looking for a freelance PA for 15-20 hours per week would it be possible to set up a call with you please? Kind regards Mark skills: personal assistant
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PA / Admin asst
1 day ago

High
hire possibility

Budget: N/A

Location: Anywhere

Overall spent: N/A

Source: www.upwork.com

Clent's rating: N/A

Hourly rate: N/A

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I am looking for a freelance PA for 15-20 hours per week would it be possible to set up a call with you please? Kind regards Mark skills: personal assistant
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SaaS Customer Success Manager
3 days ago

High
hire possibility

Category: Remote

Location: Anywhere

Job type: Full-time

Source: weworkremotely.com

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We're seeking a Customer Success champion to service the Asian and Australian customers of our highly successful SaaS platform. You'll be joining a supportive tight-knit and highly committed team that is passionate about helping customers reach their business goals and passionate about growing our product. The success of our company is directly tied to the success of our subscribers and our Customer Success team plays an essential role in helping these subscribers thrive. To continue achieving this we’re specifically looking for fast-learning people with high-level communication and relationship-building skills and excellent problem-solving abilities. This is an opportunity to join a fast-growing and industry-leading company with an outstanding customer reputation. There is the possibility for long-term growth into more senior positions within the department. Individuals who thrive in this role are those with a mixed skillset who can contribute ideas and take initiative to strengthen our Customer Success interventions and grow our company. This is not a basic “customer service” position: You’ll spend some time within our Customer Service department to learn our platform then shift to focus on customer education onboarding expansion retention and relationship-building. Past experience with the above tasks will be extremely beneficial. It is highly preferable that you have background knowledge of SEO and/or digital marketing so you can understand our customers and their goals. This position is 100% remote. Key Responsibilities Manage onboarding and education of new and existing customers Proactive outreach to low-performing accounts expansion opportunities and churn risks Run customer meetings (via Zoom) with a focus on ensuring customers are getting value from their subscription Written communication via email HubSpot and Intercom Handle medium- and high-value billing upgrades quotes and related inquiries Engage and collaborate with Sales and Customer Support teams when required Escalate issues/bugs to engineers and collaborate to resolve Use research skills internal channels and teamwork to solve problems Manage customer feedback insights and feature requests to contribute to our product's continual development Over time contribute to the growth of the Customer Success department Other tasks/projects depending on your skills or interests Job Benefits Profit-sharing distributed quarterly 3 weeks vacation Paid sick days Continued education allowance Annual fitness allowance Home office equipment allowance Full training provided Competitive salary Work from anywhere in the world Supportive and highly collaborative work environment where help is always available Join a bootstrapped product-focused & customer-oriented team Job requirements Customer Success (or similar client/customer-facing) experience preferably for a SaaS Moderate understanding of SEO and/or digital marketing Basic understanding of common digital marketing channels (Google Analytics Google/Facebook Ads social media marketing email marketing etc.) Exceptional verbal and written communication skills Exceptional interpersonal skills Ability to demonstrate business value to customers Native or bilingual English Comfortable in a remote work environment Passion for helping others succeed High attention to detail and critical thinking
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Collections Agents
2 days ago

High
hire possibility

Category: Remote

Location: Quezon City, Metro Manila, Philippines

Job type: Full-time

Source: talent.hubstaff.com

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We are looking for Full-Time Collections Agents to support a company based in the US. The typical person who succeeds in this position does not get frustrated or angered easily and can remove emotion from very demanding phone calls with adjusters and customers. We have a great training program in place detailed step-by-step workflows including call scripts email scripts and so on along with shadowing our manager and top performers along with role-playing. 📌 Qualifications: With at least 2+ years of experience in sales or collections in the BPO industry or remote setting Strong command of English both written and voice is required for this position Comfortable and Confident in communicating on different platforms such as Phone Email Chat and SMS Good attention to details Tech-savvy and someone who is comfortable managing different CRMs and Technical Tools applicable tools needed for the business Capacity and commitment to work 40 hours a week or more supporting clients following EST Timezone Preferably someone that is very proactive and always willing to learn Ability to communicate clearly and professionally in English both orally and in writing Passionate and displays a strong work ethic Extremely organized excellent at project management incredibly calm under pressure and always Professional 📌 Responsibilities: Call insurance companies and their adjusters to negotiate settlements ranging from $20 000 to $100 000 US dollars Email insurance companies to negotiate settlements and individual price line items Constant follow up with the insurance company adjuster to reach a settlement within a zone of reasonable agreement Responsible for aggressively following the check and contacting the homeowner via phone call mail and emails to schedule check pickups directly from them. Requirements: Availability: Full-time (40 hrs/wk) Experience levels: Intermediate (3 - 5 yrs) Languages: English skills: CRM (Customer Relationship Management), Call Handling and Support, Cold Calling, Collections, Sales
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Answer incoming phone calls and Respond
2 days ago

High
hire possibility

Category: Remote

Location: Anywhere

Job type: Freelance

Source: www.guru.com

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We are seeking energetic and reliable professionals to join our team as Call Centre Representatives. The successful candidates will be responsible for answering incoming customer calls utilising company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Centre Representatives are often the first point of contact for customers’ product issues so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. skills: client issue resolution, customer service, phone support, correspondence management

Customer support jobs

With each new year, the demand and supply for goods increases, new campaigns open, people come up with new technologies and more optimized equipment, thereby contributing to great competition in the market. Clients are provided with a large selection of goods and services, great opportunities, and the latest approach, and as a result, their expectations increase, the quality of service as well, and, consequently, vacancies in freelance and in ordinary enterprises. To fully satisfy their desires will require not only one person but sometimes even a whole team of specialists!

To successfully find customer service jobs full time, you need to have the following skills, abilities, and responsibilities:

  • Solving any questions and problems that arise.

  • Development of frequently asked questions and answers to them.

  • Tracking the behavioral factor of potential customers.

  • Facilitating customer retention.

  • To be able to calm down, smooth out conflicts, not succumb to emotions and stress when talking with consumers or potential buyers.

  • Lead leads from interest in a product or service to the state of a client.

  • Continuous processing of feedback from leads.

Customer service jobs from home

Most of the duties performed by professionals can be performed from the home office, provided the necessary equipment is available. To do this, you do not need to invest large funds, because everything you need to work is already in every home.

You will need:

  • Stable internet connection. High speed desirable.

  • The software your company will give you.

  • Mobile smartphone.

  • Laptop or tablet, depending on your convenience.

  • Convenient workplace.

  • Computer mouse.

  • Good noise-canceling headphones.

In order to find online customer service jobs for freshers remotely, you also need education.

If you do not yet have any knowledge of the requirements listed below, we recommend that you study them for quality work.

  1. High school diploma.

  2. General education degree or equivalent.

  3. Knowledge of computer applications and resources that will be needed for work.

  4. Knowledge of social media platforms and working with them.

  5. Understanding and knowledge of administrative procedures.

  6. Good knowledge of the written, oral language, or languages.

  7. Knowledge of the advantages of the product and the problems than it solves.

Tips to help someone looking for a part-time home customer service job to be more productive with their customers.

We have collected for you the principles that are used by the most successful specialists. They will help you to always be on the same level with a person and inspire trust.

1) Smile more. Even if it's on the phone. The interlocutor feels your mood and your energy, pass it on to him.

2) Talk more. Learn more about the person's problems, about his pain, make it clear that you sympathize with him and want to help as much as possible.

3) Be honest. If you don’t know something, do not have a definite answer - tell about it. Do not come up with something on the go, do not try to get out. You can tell false information and then the scandal will be terrible.

Further, not unimportant tips for a person considering customer support jobs work from home.

4) Keep your emotions to yourself and stay on target. If the interlocutor tells you that it is cheaper in other companies or starts to bargain (which is forbidden by your employer), keep cold-blooded, do not show emotions, make it clear to the person that this is in no way possible

5) Keep your promises. If you said that you will call back after a certain time, check the information with other managers or something else, do this, observing the terms and rules

6) Thank customers - give thanks at the end of a ring, in the beginning, after a purchase, or a rejection.